{"id":1837,"date":"2023-06-19T14:06:26","date_gmt":"2023-06-19T06:06:26","guid":{"rendered":"https:\/\/voltsmile.com\/?page_id=1837"},"modified":"2023-11-29T14:50:17","modified_gmt":"2023-11-29T06:50:17","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/voltsmile.com\/pt\/faqs\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<section class=\"section dark has-scroll-for-more\" id=\"section_448921255\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1650\" height=\"1275\" src=\"https:\/\/voltsmile.com\/wp-content\/uploads\/2023\/07\/faq-banner.webp\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<button class=\"scroll-for-more z-5 icon absolute bottom h-center\" aria-label=\"Role a tela para ver mais\"><i class=\"icon-angle-down\" aria-hidden=\"true\" style=\"font-size:42px;\"><\/i><\/button>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-713629014\">\n\n\t<div id=\"col-2140772356\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3688573006\" class=\"text\">\n\t\t\n<h2>Como podemos ajudar?<\/h2>\n\t\t\n<style>\n#text-3688573006 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-313701166\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-313701166 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-549702886\">\n\n\t<div id=\"col-666932727\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Abaixo est\u00e3o as respostas para algumas perguntas comuns relacionadas a produtos. Se tiver outras perguntas sobre nossos produtos e servi\u00e7os, sinta-se \u00e0 vontade para nos perguntar.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_448921255 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 600px;\n}\n#section_448921255 .section-bg img {\n  object-position: 60% 20%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_1509644056\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1586964494\">\n\n\t<div id=\"col-715019333\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Perguntas frequentes<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-3445115\">\n\n\t<div id=\"col-1421097003\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-874918033\" class=\"accordion-item\">\n\t\t<a id=\"accordion-874918033-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-key-features-of-this-product\" aria-expanded=\"false\" aria-controls=\"accordion-874918033-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os principais recursos desse produto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-874918033-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-874918033-label\">\n\t\t\t\n<p>S\u00e9rie W<br \/>\n    1 montado na parede: A s\u00e9rie Voltsmile W foi projetada para ser montada na parede com uma apar\u00eancia melhor para se adequar \u00e0 sua casa.<br \/>\n    2 Perfeitamente projetado para instala\u00e7\u00e3o: as al\u00e7as em ambos os lados permitem que o produto seja facilmente montado na parede.<br \/>\n    3 Prote\u00e7\u00e3o inteligente: cada bateria possui um BMS interno para medir e monitorar o status de carga e descarga em tempo real. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3377528995\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3377528995-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-guarantees-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-3377528995-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o as garantias oferecidas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3377528995-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3377528995-label\">\n\t\t\t\n<p>    1 10 anos de garantia (ou 6.000 motocicletas, o que ocorrer primeiro)<br \/>\n    2 Prote\u00e7\u00e3o ao cliente<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1396269746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1396269746-label\" class=\"accordion-title plain\" href=\"#accordion-item-tell-us-about-the-customer-service-that-comes-with-this.\" aria-expanded=\"false\" aria-controls=\"accordion-1396269746-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Fale-nos sobre o atendimento ao cliente que vem com isso.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1396269746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1396269746-label\">\n\t\t\t\n<p>1. Ofereceremos cursos de treinamento para distribuidores e instaladores;<br \/>\n2. Suporte t\u00e9cnico, se necess\u00e1rio;<br \/>\n3. Aceitamos pedidos de OEM\/ODM<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-165477938\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1097884716\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1097884716-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-this-product-breaks-down?\" aria-expanded=\"false\" aria-controls=\"accordion-1097884716-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que acontece se esse produto quebrar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1097884716-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1097884716-label\">\n\t\t\t\n<p>Se o produto apresentar defeito, n\u00f3s o consertaremos ou faremos o recall.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-186179909\" class=\"accordion-item\">\n\t\t<a id=\"accordion-186179909-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-this-product-have-any-industry-certifications?\" aria-expanded=\"false\" aria-controls=\"accordion-186179909-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Esse produto possui alguma certifica\u00e7\u00e3o do setor?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-186179909-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-186179909-label\">\n\t\t\t\n<p>CE\/ IEC62619 \/UN38.3<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1481771311\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1481771311-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-terms-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-1481771311-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o as condi\u00e7\u00f5es de pagamento oferecidas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1481771311-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1481771311-label\">\n\t\t\t\n<p>T\/T, L\/C, D\/P, D\/A, O\/A<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1721800753\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1721800753-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-these-products-shipped-to-the-customer?-do-you-offer-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-1721800753-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como esses produtos s\u00e3o enviados para o cliente? Voc\u00eas oferecem frete gr\u00e1tis?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1721800753-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1721800753-label\">\n\t\t\t\n<p>Aceitamos v\u00e1rios tipos de termos de frete, inclusive EXW\/FCA\/FAS\/FOB\/CFR\/CIF\/CPI\/CIP\/DAF\/DES\/DEQ\/DDU\/DDP, e a taxa de envio depende dos termos reais de frete.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3652845353\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3652845353-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-environment-is-this-product-best-suited-to?\" aria-expanded=\"false\" aria-controls=\"accordion-3652845353-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Para qual ambiente esse produto \u00e9 mais adequado?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3652845353-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3652845353-label\">\n\t\t\t\n<p>Temperatura de trabalho: 0\u00b0C - 50\u00b0C<br \/>\nTemperatura de armazenamento: -20\u00b0C - 60\u00b0C<br \/>\nUmidade: 5% ~ 95% (RH) SEM CONDENSA\u00c7\u00c3O<br \/>\nAtitude:<4500m\n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-955813558\" class=\"accordion-item\">\n\t\t<a id=\"accordion-955813558-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-are-the-key-customers-for-these-products?\" aria-expanded=\"false\" aria-controls=\"accordion-955813558-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quem s\u00e3o os principais clientes desses produtos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-955813558-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-955813558-label\">\n\t\t\t\n<p>Distribuidores e propriet\u00e1rios de marcas<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2745222130\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2745222130-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-makes-this-product-better-than-competitor-products?\" aria-expanded=\"false\" aria-controls=\"accordion-2745222130-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que torna este produto melhor do que os produtos da concorr\u00eancia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2745222130-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2745222130-label\">\n\t\t\t\n<p>Como a Shenzhen Londian Wason Holdings Group Co., Ltd \u00e9 a nossa empresa controladora, podemos fornecer a fonte de produtos mais confi\u00e1vel e pre\u00e7os competitivos, trabalhando com todas as principais marcas de c\u00e9lulas de bateria do mundo, j\u00e1 que a maioria delas \u00e9 nossa cliente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1777998818\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1777998818-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-this-product-better-than-your-previous-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1777998818-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Como esse produto \u00e9 melhor do que seus produtos anteriores?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1777998818-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1777998818-label\">\n\t\t\t\n<p>A s\u00e9rie W \u00e9 montada na parede com o tamanho e a capacidade perfeitos.<br \/>\nTodos os produtos com um sistema de aquecimento opcional para ambientes de baixa temperatura<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3111114727\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3111114727-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-product&#039;s-installation-time?-do-you-have-installation-services?\" aria-expanded=\"false\" aria-controls=\"accordion-3111114727-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 o tempo de instala\u00e7\u00e3o do produto? Voc\u00eas oferecem servi\u00e7os de instala\u00e7\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3111114727-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3111114727-label\">\n\t\t\t\n<p>O tempo de instala\u00e7\u00e3o \u00e9 de cerca de 10 minutos a meia hora. N\u00e3o fornecemos o servi\u00e7o de instala\u00e7\u00e3o, mas forneceremos manuais de usu\u00e1rio para a instala\u00e7\u00e3o<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2877499714\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2877499714-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-your-product-require-maintenance-services?-do-you-offer-them?\" aria-expanded=\"false\" aria-controls=\"accordion-2877499714-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Seu produto requer servi\u00e7os de manuten\u00e7\u00e3o? Voc\u00ea os oferece?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2877499714-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2877499714-label\">\n\t\t\t\n<p>Sim, e ofereceremos os servi\u00e7os p\u00f3s-venda.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1219105475\">\n\n\t<div id=\"col-319896851\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:rgb(23, 23, 23);\" >\n\t\t\t\n\t\t\t\n<h3> Ainda tem alguma d\u00favida?<br \/><\/h3>\n<p>Entre em contato conosco para obter mais informa\u00e7\u00f5es.<\/p>\n<a href=\"https:\/\/voltsmile.com\/pt\/contato\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>Entre em contato<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-319896851 > .col-inner {\n  padding: 40px 40px 40px 40px;\n  margin: 40px 0px 0px 0px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1509644056 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1837","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voltsmile.com\/pt\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs -\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voltsmile.com\/pt\/perguntas-frequentes\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-29T06:50:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/voltsmile.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/voltsmile.com\\\/faqs\\\/\",\"name\":\"FAQs -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/voltsmile.com\\\/#website\"},\"datePublished\":\"2023-06-19T06:06:26+00:00\",\"dateModified\":\"2023-11-29T06:50:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/voltsmile.com\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/voltsmile.com\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/voltsmile.com\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/voltsmile.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/voltsmile.com\\\/#website\",\"url\":\"https:\\\/\\\/voltsmile.com\\\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/voltsmile.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Perguntas freq\u00fcentes - 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