{"id":1837,"date":"2023-06-19T14:06:26","date_gmt":"2023-06-19T06:06:26","guid":{"rendered":"https:\/\/voltsmile.com\/?page_id=1837"},"modified":"2023-11-29T14:50:17","modified_gmt":"2023-11-29T06:50:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/voltsmile.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section dark has-scroll-for-more\" id=\"section_1624885171\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1650\" height=\"1275\" src=\"https:\/\/voltsmile.com\/wp-content\/uploads\/2023\/07\/faq-banner.webp\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<button class=\"scroll-for-more z-5 icon absolute bottom h-center\" aria-label=\"Faites d\u00e9filer pour en savoir plus\"><i class=\"icon-angle-down\" aria-hidden=\"true\" style=\"font-size:42px;\"><\/i><\/button>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-970214779\">\n\n\t<div id=\"col-589351203\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1738048842\" class=\"text\">\n\t\t\n<h2>Comment pouvons-nous vous aider ?<\/h2>\n\t\t\n<style>\n#text-1738048842 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-10587447\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-10587447 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-194642871\">\n\n\t<div id=\"col-1627681201\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Si vous avez d'autres questions sur nos produits et services, n'h\u00e9sitez pas \u00e0 nous les poser.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1624885171 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 600px;\n}\n#section_1624885171 .section-bg img {\n  object-position: 60% 20%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_603290532\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-775432636\">\n\n\t<div id=\"col-954774500\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Questions fr\u00e9quemment pos\u00e9es<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1405223097\">\n\n\t<div id=\"col-793932667\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2012540556\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2012540556-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-key-features-of-this-product\" aria-expanded=\"false\" aria-controls=\"accordion-2012540556-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelles sont les principales caract\u00e9ristiques de ce produit ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2012540556-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2012540556-label\">\n\t\t\t\n<p>S\u00e9rie W<br \/>\n    1 montage mural : La s\u00e9rie Voltsmile W est con\u00e7ue pour \u00eatre fix\u00e9e au mur et s'adapter \u00e0 votre int\u00e9rieur.<br \/>\n    2 Parfaitement con\u00e7u pour l'installation : les ergots des deux c\u00f4t\u00e9s permettent de fixer facilement le produit au mur.<br \/>\n    3 Protection intelligente : chaque batterie est \u00e9quip\u00e9e d'un BMS interne qui mesure et surveille l'\u00e9tat de charge et de d\u00e9charge en temps r\u00e9el. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3309671901\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3309671901-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-guarantees-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-3309671901-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelles sont les garanties offertes ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3309671901-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3309671901-label\">\n\t\t\t\n<p>    1 Garantie de 10 ans (ou 6 000 cycles, selon la premi\u00e8re \u00e9ventualit\u00e9)<br \/>\n    2 Protection des clients<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3745481755\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3745481755-label\" class=\"accordion-title plain\" href=\"#accordion-item-tell-us-about-the-customer-service-that-comes-with-this.\" aria-expanded=\"false\" aria-controls=\"accordion-3745481755-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Parlez-nous du service \u00e0 la client\u00e8le qui va de pair avec cela.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3745481755-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3745481755-label\">\n\t\t\t\n<p>1. Nous organiserons des cours de formation pour les distributeurs et les installateurs ;<br \/>\n2. Assistance technique si n\u00e9cessaire ;<br \/>\n3. Nous acceptons les commandes OEM\/ODM<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-253084661\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2266599723\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2266599723-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-this-product-breaks-down?\" aria-expanded=\"false\" aria-controls=\"accordion-2266599723-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que se passe-t-il si ce produit tombe en panne ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2266599723-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2266599723-label\">\n\t\t\t\n<p>Si le produit tombe en panne, nous le r\u00e9parons ou le rappelons.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1825638221\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1825638221-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-this-product-have-any-industry-certifications?\" aria-expanded=\"false\" aria-controls=\"accordion-1825638221-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Ce produit b\u00e9n\u00e9ficie-t-il de certifications industrielles ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1825638221-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1825638221-label\">\n\t\t\t\n<p>CE\/ IEC62619 \/UN38.3<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1313496447\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1313496447-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-terms-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-1313496447-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelles sont les modalit\u00e9s de paiement propos\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1313496447-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1313496447-label\">\n\t\t\t\n<p>T\/T, L\/C, D\/P, D\/A, O\/A<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-558139512\" class=\"accordion-item\">\n\t\t<a id=\"accordion-558139512-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-these-products-shipped-to-the-customer?-do-you-offer-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-558139512-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment ces produits sont-ils exp\u00e9di\u00e9s au client ? Offrez-vous une livraison gratuite ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-558139512-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-558139512-label\">\n\t\t\t\n<p>Nous acceptons diff\u00e9rents types de conditions de transport, notamment EXW\/FCA\/FAS\/FOB\/CFR\/CIF\/CPI\/CIP\/DAF\/DES\/DEQ\/DDU\/DDP, et les frais d'exp\u00e9dition d\u00e9pendent des conditions de transport r\u00e9elles.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-353720203\" class=\"accordion-item\">\n\t\t<a id=\"accordion-353720203-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-environment-is-this-product-best-suited-to?\" aria-expanded=\"false\" aria-controls=\"accordion-353720203-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel est l'environnement le mieux adapt\u00e9 \u00e0 ce produit ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-353720203-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-353720203-label\">\n\t\t\t\n<p>Temp\u00e9rature de travail : 0\u00b0C - 50\u00b0C<br \/>\nTemp\u00e9rature de stockage : -20\u00b0C - 60\u00b0C<br \/>\nHumidit\u00e9 : 5% ~ 95%(RH) PAS DE CONDENSATION<br \/>\nAttitude :<4500m\n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-941426986\" class=\"accordion-item\">\n\t\t<a id=\"accordion-941426986-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-are-the-key-customers-for-these-products?\" aria-expanded=\"false\" aria-controls=\"accordion-941426986-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les principaux clients de ces produits ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-941426986-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-941426986-label\">\n\t\t\t\n<p>Distributeurs et propri\u00e9taires de marques<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4131549902\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4131549902-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-makes-this-product-better-than-competitor-products?\" aria-expanded=\"false\" aria-controls=\"accordion-4131549902-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qu'est-ce qui rend ce produit meilleur que les produits concurrents ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4131549902-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4131549902-label\">\n\t\t\t\n<p>Avec Shenzhen Londian Wason Holdings Group Co., Ltd comme soci\u00e9t\u00e9 m\u00e8re, nous pouvons vous fournir la source de produit la plus fiable et le prix le plus comp\u00e9titif en travaillant avec toutes les grandes marques de piles dans le monde entier, puisque la plupart d'entre elles sont nos clients.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1760154198\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1760154198-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-this-product-better-than-your-previous-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1760154198-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>En quoi ce produit est-il meilleur que vos produits pr\u00e9c\u00e9dents ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1760154198-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1760154198-label\">\n\t\t\t\n<p>La s\u00e9rie W est un appareil mural dont la taille et la capacit\u00e9 sont parfaites.<br \/>\nTous les produits sont \u00e9quip\u00e9s d'un syst\u00e8me de chauffage optionnel pour les environnements \u00e0 basse temp\u00e9rature.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1784143747\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1784143747-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-product&#039;s-installation-time?-do-you-have-installation-services?\" aria-expanded=\"false\" aria-controls=\"accordion-1784143747-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel est le temps d'installation du produit ? Avez-vous des services d'installation ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1784143747-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1784143747-label\">\n\t\t\t\n<p>Le temps d'installation est d'environ 10 minutes \u00e0 une demi-heure. Nous ne fournissons pas le service d'installation mais nous fournissons les manuels d'utilisation pour l'installation.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3326129933\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3326129933-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-your-product-require-maintenance-services?-do-you-offer-them?\" aria-expanded=\"false\" aria-controls=\"accordion-3326129933-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Votre produit n\u00e9cessite-t-il des services de maintenance ? Les proposez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3326129933-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3326129933-label\">\n\t\t\t\n<p>Oui, et nous assurerons le service apr\u00e8s-vente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2088990112\">\n\n\t<div id=\"col-1705894193\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:rgb(23, 23, 23);\" >\n\t\t\t\n\t\t\t\n<h3> Vous avez encore une question ?<br \/><\/h3>\n<p>Veuillez nous contacter pour plus d'informations.<\/p>\n<a href=\"https:\/\/voltsmile.com\/fr\/contact\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>Prendre contact<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1705894193 > .col-inner {\n  padding: 40px 40px 40px 40px;\n  margin: 40px 0px 0px 0px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_603290532 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1837","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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