{"id":1837,"date":"2023-06-19T14:06:26","date_gmt":"2023-06-19T06:06:26","guid":{"rendered":"https:\/\/voltsmile.com\/?page_id=1837"},"modified":"2023-11-29T14:50:17","modified_gmt":"2023-11-29T06:50:17","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/voltsmile.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<section class=\"section dark has-scroll-for-more\" id=\"section_1212291702\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1650\" height=\"1275\" src=\"https:\/\/voltsmile.com\/wp-content\/uploads\/2023\/07\/faq-banner.webp\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<button class=\"scroll-for-more z-5 icon absolute bottom h-center\" aria-label=\"Despl\u00e1cese para m\u00e1s\"><i class=\"icon-angle-down\" aria-hidden=\"true\" style=\"font-size:42px;\"><\/i><\/button>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-2008360664\">\n\n\t<div id=\"col-383158730\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-279920799\" class=\"text\">\n\t\t\n<h2>\u00bfC\u00f3mo podemos ayudarle?<\/h2>\n\t\t\n<style>\n#text-279920799 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1348279642\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1348279642 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-390618087\">\n\n\t<div id=\"col-1674866358\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>A continuaci\u00f3n encontrar\u00e1 las respuestas a algunas preguntas habituales relacionadas con los productos. Si tiene otras preguntas sobre nuestros productos y servicios, no dude en plante\u00e1rnoslas.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1212291702 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 600px;\n}\n#section_1212291702 .section-bg img {\n  object-position: 60% 20%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_2128648171\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1815469300\">\n\n\t<div id=\"col-577380651\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h3>Preguntas frecuentes<\/h3>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-616635603\">\n\n\t<div id=\"col-1886271836\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-337844246\" class=\"accordion-item\">\n\t\t<a id=\"accordion-337844246-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-key-features-of-this-product\" aria-expanded=\"false\" aria-controls=\"accordion-337844246-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1les son las principales caracter\u00edsticas de este producto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-337844246-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-337844246-label\">\n\t\t\t\n<p>Serie W<br \/>\n    1 montaje en pared: La serie Voltsmile W est\u00e1 dise\u00f1ada para ser montada en la pared con una mejor apariencia para adaptarse a su hogar.<br \/>\n    2 Perfectamente dise\u00f1ado para la instalaci\u00f3n: las orejetas a ambos lados hacen que el producto se pueda montar f\u00e1cilmente en la pared.<br \/>\n    3 Protecci\u00f3n inteligente: cada bater\u00eda con un BMS interno para medir y controlar el estado de carga y descarga en tiempo real. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2232956356\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2232956356-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-guarantees-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-2232956356-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 garant\u00edas se ofrecen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2232956356-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2232956356-label\">\n\t\t\t\n<p>    1 10 a\u00f1os de garant\u00eda (o 6.000 bicicletas, lo que se cumpla primero)<br \/>\n    2 Protecci\u00f3n del cliente<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3855138682\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3855138682-label\" class=\"accordion-title plain\" href=\"#accordion-item-tell-us-about-the-customer-service-that-comes-with-this.\" aria-expanded=\"false\" aria-controls=\"accordion-3855138682-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>H\u00e1blenos del servicio de atenci\u00f3n al cliente que conlleva.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3855138682-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3855138682-label\">\n\t\t\t\n<p>1. Impartiremos cursos de formaci\u00f3n para distribuidores e instaladores;<br \/>\n2. Asistencia t\u00e9cnica en caso necesario;<br \/>\n3. Aceptamos pedidos OEM\/ODM<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-843826757\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1487306794\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1487306794-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-this-product-breaks-down?\" aria-expanded=\"false\" aria-controls=\"accordion-1487306794-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 ocurre si este producto se estropea?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1487306794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1487306794-label\">\n\t\t\t\n<p>Si el producto se aver\u00eda, lo repararemos o retiraremos del mercado.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3743992348\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3743992348-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-this-product-have-any-industry-certifications?\" aria-expanded=\"false\" aria-controls=\"accordion-3743992348-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfTiene este producto alguna certificaci\u00f3n industrial?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3743992348-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3743992348-label\">\n\t\t\t\n<p>CE\/ IEC62619 \/UN38.3<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4096553831\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4096553831-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-terms-are-offered?\" aria-expanded=\"false\" aria-controls=\"accordion-4096553831-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 condiciones de pago se ofrecen?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4096553831-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4096553831-label\">\n\t\t\t\n<p>T\/T, L\/C, D\/P, D\/A, O\/A<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3297645799\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3297645799-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-these-products-shipped-to-the-customer?-do-you-offer-free-shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-3297645799-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo se env\u00edan estos productos al cliente? \u00bfOfrecen env\u00edo gratuito?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3297645799-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3297645799-label\">\n\t\t\t\n<p>Aceptamos todo tipo de condiciones de transporte, incluyendo EXW\/FCA\/FAS\/FOB\/CFR\/CIF\/CPI\/CIP\/DAF\/DES\/DEQ\/DDU\/DDP, y los gastos de env\u00edo dependen de las condiciones de transporte reales.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3310849328\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3310849328-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-environment-is-this-product-best-suited-to?\" aria-expanded=\"false\" aria-controls=\"accordion-3310849328-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPara qu\u00e9 entorno es m\u00e1s adecuado este producto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3310849328-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3310849328-label\">\n\t\t\t\n<p>Temperatura de trabajo: 0\u00b0C - 50\u00b0C<br \/>\nTemperatura de almacenamiento: -20\u00b0C - 60\u00b0C<br \/>\nHumedad: 5% ~ 95%(HR) SIN CONDENSACI\u00d3N<br \/>\nActitud:<4500m\n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1561406701\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1561406701-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-are-the-key-customers-for-these-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1561406701-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQui\u00e9nes son los principales clientes de estos productos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1561406701-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1561406701-label\">\n\t\t\t\n<p>Distribuidores y propietarios de marcas<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2414499992\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2414499992-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-makes-this-product-better-than-competitor-products?\" aria-expanded=\"false\" aria-controls=\"accordion-2414499992-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 hace que este producto sea mejor que los de la competencia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2414499992-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2414499992-label\">\n\t\t\t\n<p>Siendo Shenzhen Londian Wason Holdings Group Co., Ltd nuestra empresa matriz, podemos ofrecerle la fuente de productos m\u00e1s fiable y el precio m\u00e1s competitivo trabajando con las principales marcas de pilas de todo el mundo, ya que la mayor\u00eda de ellas son nuestros clientes.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3178208889\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3178208889-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-this-product-better-than-your-previous-products?\" aria-expanded=\"false\" aria-controls=\"accordion-3178208889-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfEn qu\u00e9 es mejor este producto que los anteriores?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3178208889-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3178208889-label\">\n\t\t\t\n<p>La serie W se monta en la pared con el tama\u00f1o y la capacidad perfectos.<br \/>\nTodos los productos con un sistema de calefacci\u00f3n opcional para entornos de baja temperatura<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3881133391\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3881133391-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-product&#039;s-installation-time?-do-you-have-installation-services?\" aria-expanded=\"false\" aria-controls=\"accordion-3881133391-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es el tiempo de instalaci\u00f3n del producto? \u00bfDisponen de servicios de instalaci\u00f3n?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3881133391-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3881133391-label\">\n\t\t\t\n<p>El tiempo de instalaci\u00f3n es de entre 10 minutos y media hora. No proporcionamos el servicio de instalaci\u00f3n, pero proporcionaremos manuales de usuario para la instalaci\u00f3n.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1975009448\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1975009448-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-your-product-require-maintenance-services?-do-you-offer-them?\" aria-expanded=\"false\" aria-controls=\"accordion-1975009448-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfSu producto requiere servicios de mantenimiento? \u00bfLos ofrece?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1975009448-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1975009448-label\">\n\t\t\t\n<p>S\u00ed, y ofreceremos servicios posventa.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-697042219\">\n\n\t<div id=\"col-1552168160\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:rgb(23, 23, 23);\" >\n\t\t\t\n\t\t\t\n<h3> \u00bfTiene alguna pregunta?<br \/><\/h3>\n<p>P\u00f3ngase en contacto con nosotros para obtener m\u00e1s informaci\u00f3n.<\/p>\n<a href=\"https:\/\/voltsmile.com\/es\/pongase-en-contacto-con\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>P\u00f3ngase en contacto<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1552168160 > .col-inner {\n  padding: 40px 40px 40px 40px;\n  margin: 40px 0px 0px 0px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2128648171 {\n  padding-top: 80px;\n  padding-bottom: 80px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1837","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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